We are committed to ensuring fairness and transparency in our return and refund process. Your satisfaction is important to us, and we aim to resolve any issues promptly and professionally.
Return-Refund Policy
At Shekhaliya Consultancy, we are committed to providing exceptional Accounting & Payroll Processing Services. However, we understand that there may be instances where you require a refund or wish to cancel services. Below is our Return and Refund Policy, which outlines the conditions and process for such requests.
You may request a cancellation and refund for our services under specific conditions:
Service Cancellation: If you wish to cancel a service before it has commenced, you are eligible for a full refund of any payments made.
Partial Service Completion: If a service has been partially completed, you may be eligible for a partial refund based on the portion of the service that has not been provided. This will be assessed on a case-by-case basis, considering the nature of the work already performed.
No Refunds After Completion: Once a service has been fully completed and delivered, no refunds will be issued. This policy ensures fairness and recognizes the value of the time and expertise invested in the service.
To initiate a refund request, please contact us at shekhaliyaconsultancy@gmail.com with the following details:
Your Name and Contact Information: This ensures we can promptly process your request.
Service Details: Specify the service for which you are requesting a refund, including any relevant service IDs or dates.
Reason for Refund: Provide a brief explanation of why you are requesting a refund.
Our team will review your request and respond within 7 business days. If your refund is approved, the funds will be returned to your original payment method within 10 business days.
Refund Approval: Once your refund request is approved, you will receive a confirmation email.
Payment Method: Refunds will be processed using the original payment method used for the service. The timing of the refund may vary depending on your payment provider.
Processing Time: Refunds are typically processed within 10 business days of approval, but please allow additional time for your financial institution to reflect the credit.
Certain situations may warrant exceptions to our standard refund policy:
Force Majeure: In cases where service delivery is impacted by events beyond our control (e.g., natural disasters, pandemics), refunds may be considered based on the specific circumstances.
Client-Requested Changes: If you request significant changes to a service that have already been initiated or completed, no refund will be issued for the original work performed.
If you have any questions or concerns regarding our Return and Refund Policy, or if you need assistance with a refund request, please get in touch with us at shekhaliyaconsultancy@gmail.com. We are here to help and ensure a fair resolution for all parties involved.
We may update our Return and Refund Policy to reflect changes in our services or legal requirements. Any updates will be communicated through prominent notices on our website or other appropriate channels. We encourage you to review this policy periodically to stay informed of any changes. Please get in touch with us for clarification if you have any questions about these changes.
